Great post! Put that in your scrapbook and pass it on…. after years of use. So a friend of mine (no, seriously, they just aren’t on Reddit!) They shouldn’t make a policy they don’t intent to fully keep.
Review #1143155 is a subjective opinion of poster. Despite your return policy you would be very aggravated if somebody purchased a product from you kept it for over a year and then returned it because they lost interest.
I used to work returns and we took back products that didnt exist. They pay their people well, but they’ve had some brushes with civil law over employee abuses too. But low and behold, Tuesday came and the TEAC representative emailed us to say that the TV could not be repaired because it is out of warranty. If the best advice offered here is illegal and unethical, I’m happy to move on. I returned my refrigerator today. The Costco Canada Membership Conditions and Regulations dated September 1, 2014 provide as follows: On Merchandise: We guarantee your satisfaction with every product we sell and will refund your purchase price, with the following exceptions: 1. If many customers do the same, it is within Costco’s rights to change their policy. I can not immagine how they must feel. If they chose not to include pianos, then sorry! Please visit your local membership counter for details.”.
As a side note you say the computer does not work with the recent new operating systems released for both Mac and Windows.
0000003797 00000 n Again, I’m asking Costco to immediately amend their return policy to resemble their competitions such as Amazon and Walmart so people will know what they’re getting into when they buy from Costco. They are fair, reasonably priced, and customer-friendly. It was taken and refund was issued.
I did not want to use it because I realized after purchasing it that decals can be torn off the wall whereas if i were to paint my son’s room instead, that would not be an issue. No second thought. Yet, we will be watching you from this point forward no matter which Costco you shop. 0000032336 00000 n Their return policy is part of that perception.
We have the right to decline it. You could sell the piano on Craigslist or trade it in at someplace like the Guitar Center. They informed about the 90-day electronics retun policy change so why didn’t they tell about the new store discretion thing?? To me there are two issues with this tale: 1. We went to exchange it at Issaquah so we could perhaps get a non-defective copy of the exact same TV.
Maybe you dont understand the word satisfied…? It is pure false advertising plain and simple and they cash in big from it, but don’t want to take the loss from it- even an unopened roll of $10 ribbon. Costco is not some local business, it is a giant corporation that makes a ton of money and is very successful. But if they do, then they are legally and morally required to honor it. At anytime you can cancel your membership for a full refund so go ahead. Costco is not the only company who only tell the 1/2 truth and/or lie to make money and get away with it. i worked as a vendor in costco and was appalled at some of the returns .
The TV broke — dark spots all over the UHD screen. It is unethical to claim that the product failed to satisfy when in reality it just became boring over time. Whether it is worded properly or not, you know that’s not the spirit in which Costco’s policy was written. 0000018724 00000 n If you flat-out tell them that the only reason you want to return the item is because you want to upgrade, OF COARSE they’re going to scrutinize. One thing I value here is the expression of divergent views. Then my question is, what is their return policy?
0000005041 00000 n I checked Home Depot down the street I had a new unit in the cart and was walking through the store, I called the Costco store and talked to the customer service/returns girl there. Just like your scenario, I stood just two feet away from their very large return policy sign which indicated there would be no problem. If your son’s piano had stopped working after 6 months, Costco (unlike every other business) would have taken it back. Where you satisfied? Yes the return policy is ambiguous, but that doesn’t mean they don’t have the right to decide the return policy, on a case by case situation…You arbitrarily went out and bought another piano from Amazon….You didn’t do more research, you took the word of 1 rep, who may not clearly understand the return policy….My question then becomes why didn’t you just buy another one from Costco, if they had been generous of them to take back the item, why wouldn’t you buy the same product from them? If desiring a return is unreasonable, then your issue should be with the policy itself. So now I know the rules and I am happy to participate in the game on that basis. This is another great point, and something my wife and I struggled with. And TEAC asked for pertinent information which we provided including the receipt, date of purchase, make, model, & serial number. What I am saying is Costco corporate will enforce the return policy once you climb high enough up the food chain. Its time someone file class action and call their deception.
and all of a sudden you’ll find that they are no longer returnable as well.
If you want your child to learn to play the piano then I would suggest rental until he’s serious about it and you can then purchase any number of real acoustic instruments for not much more than the cost of the electronic keyboard, and unless it’s abused or not maintained with regular tuning you have an instrument for life. No “abuse” language on returns. I have a cumber of comments that I would like to make: 1. .
Costco is not rent a center. Our members are our reason for being – the key to our success. Hey you should have put the word “liberal” in quotes. However, the warehouse manager has the right to make the call based on the situation. They refunded no questions asked.
Costco sales are flat. End result, however, is that the screen cracked and there’s a big scratch on the side. Doesn’t it upset anybody that Costco’s published policy is unlimited (with some exceptions), but that they won’t actually live up to this policy that they wrote? Returning a piano or chair after 2 years is borderline steeling and is the result of very poor parenting.
I agree, Costco needs to uphold THEIR policy. Did you ever get a resolution? But I don’t think Costco didn’t live up to their stated return policy.
There isn’t a lot of available details about window vacs so I found this extremely valuable. They can say the condition of the good, we can determine if would be acceptable. To be honest, I didn’t believe him. The other thing is that Costco,Sams,Home Depot, Lowes ,Walmarts ,etc,etc do not put up capital to purchase these items. Even I had very bad experience with Costco, I wanted to return juicer that I had bought about two years back, I was told that items over one year are not returned. Sue Costco if they don’t honor their own policy. It’s perfectly fine to have an opinion on this topic. Period. 0000016958 00000 n
and yes they will carry similar items but never the exact same so costco would lose that $10. The poor merchant is charged in full by the credit card company and in many cases has to wait weeks to get their money, even if the dispute is resolved. No, it doesn’t. I just stumbled upon your blog and wished to say that I have truly enjoyed surfing around your blog posts. It’s not his fault that costco has this policy. I have been consistently bullied by Costco because I have taken them up over the past few decades on their return policy.
I was irritated the entire time we were doing our weekly shopping. Would a reasonable person think it’s okay to use an expensive item for years and then return it for a full refund? Costco is free to change the policy, and yet they have not. Repair guys replace a bunch of parts. - Phone purchased from Costco Wireless with warranty stops working (Screen won't turn on) - Go to SAMSUNG store to fix it - they tell me 2-3 weeks to ship to Ontario - If there is water/physical damage, $50 just to get the phone back without fixing. At worst, since the piano doesn’t connect with your newer operating systems, I would consider talking to the manufacturer. TV IS 15 MONTHS OLD. It’s now called the “Whim Policy”. Clearly, they need to “tune up” their policy. It would also be smart to buy your next projector from Costco as it comes with a 2-year warranty. Wow, stumbled onto this blog by mistake, and will certainly not read it again! Consumers are misled. “What Lorinda is referring to is that while our policy is obviously liberal in it’s scope, there are times when the location will exersize descretion on some returns when needed based on the context of the return itself.
Our members have extended a trust to Costco by virtue of paying a fee to shop with us. The lady tells me the manufacture warranty is 1 year, to which i reply “the Costco warranty says if I’m not satisfied I can return for a refund”. if companies are allowed to not follow policies set by themselves, what trust can we still have in those companies?
You just chose to shop there.
They call it their Road Hazard Warranty and as long as you don’t sell your car, you’ll get a full 60 months of protection. Anyhow. I have a Samsung TV, 55" that I purchased a warranty for when I originally bought the tv at Costco years ago. 8.
At that point we were under the impression that the TV is still under warranty and all repairs will be covered by TEAC.
Perhaps you should look into Costco products a little more closely before you post untrue information. Personally I would hate to see Costco change it’s policy because people abuse it on illegitimate grounds. Costco reserves the right to fulfill the second-year warranty obligation through, at Costco's choosing, repair, replacement, or a refund up to the purchase price. So I called Costco. I think this is deception by Costco. Two repair guys evaluated the issue and agreed it couldn’t be fixed.
The roses were terrible in the first year but I postponed the return keeping in mind the lifetime satistaction crap policy. Ethical? • Provide high quality, safe and wholesome food products by requiring that both suppliers and employees be in compliance with the highest food safety standards in the industry. Unfortunately, I’m not sure what can be done from this point on. People would come in the store and stay I had a bad chicken but threw it away and we would return it. To expedite the return process, please have your order confirmation email with you.
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